BEST VALUE VACS RETURN POLICY
Monday-Friday 9:00 am -5:00 pm CST
Best Value Vacs
1251 Frontenac Road
Naperville, IL 60563
Simply email our customer support team at email@example.com or Call (331) 281-0154 (M-F 9-5 CST).
There is a 30-day return policy from when the carrier has confirmed delivery to residence to when a return request has been submitted.
Return policies do not transfer to patrons who are not the purchasing customer unless the items were noted as a gift at checkout. The same applies to warranty cases.
- Items must be returned in original packaging.
- Items must be returned unused, in undamaged condition, and free of any signs of usage: such as botanical material, resins, cleaning agents, stickers, decals, etc.
- Items showing signs of damage, usage, opened packaging, or wear and tear will result in a 25% restocking fee. NO EXCEPTIONS.
- There is an automatic 15% restocking fee on all items unused and in original packaging unless the items are exchanged for something of equal or lesser value. NO STORE CREDIT WILL BE GIVEN.
- It is recommended to insure your item against any shipping damage by the carrier. When the delivery date of your return has been confirmed by the carrier, it may take up to 24-72 hours to process the order, inspect the item, and test the item (depending on reason for the return). Once the item has been processed, a refund will be issued for the original purchase price of the item. (Note: a 15% or 25% charge may be applied if the item has been determined as used or damaged).
- Shipping charges will not be refunded, unless items prove to be defective upon arrival, in which case carrier is responsible for initial shipping charge.
- Items must be unused and in brand new condition. You may only exchange for an item of equal or lesser value. NO STORE CREDIT WILL BE GIVEN.
- The customer is responsible for all exchange shipping charges, unless the exchange results in a defective or damaged item, in which case the customer is responsible for initial shipping charge.
- All exchanges/ returns will be tested once shipped back to our facility to verify any recorded defects. If defective item is found fully functional, the customer will be responsible for exchange and replacement shipping charges.
- All replacement, defective, and exchange shipments will be shipped under the carrier of our choice.
- Expedited shipping will be provided upon request at customer’s expense (customer will pay the difference between ground shipping and whichever expedited shipping option is requested).
- Note: Damaged/Missing Parts replacement shipments will be shipped with the original shipping option that was paid for initially.
- Clearance Items: Clearance section items do not qualify for refunds, warranties, or replacements. PLEASE READ DESCRIPTION IN ITEMS WHEN PURCHASING.
- Any VISIBLE damage.
- Rectangular-shaped holes where a forklift blade may have penetrated.
- Indication that the freight sustained a tip-over or strong impact.
- Indication that the freight was dented, opened, or crushed.
- Write all visible damage on your Bill of Lading. Be as specific as possible.
- Sign Bill of Lading where appropriate.
- If you noted damage on your Bill of Lading, take digital pictures of damaged boxes and products.
- Within 48 hours if you find concealed product damage call the freight delivery company immediately.
- Note the representative you spoke with and their contact info, date, and time of delivery.
- Before you sign Bill of Lading & while driver is present, Examine the cargo for the following:
- Failure to report damage to freight company and request inspection within 2 business days of delivery will waive your right to the replacement of all damaged products.
- Signing a Bill of Lading without inspecting the freight for damage means you acknowledge receipt of product in good condition.
- Your signature also means the freight company will use the Bill of Lading you signed to reject any damage claims that Best Value Vacs makes on your behalf.
Contact our Customer Service immediately for assistance:
Phone: (800) 562-7471