If you are not satisfied with your product, you can return your purchase under the policy stated below for up to 30 days from the date of your delivery. Shipping and insurance charges are not refundable. Simply email our customer support team at email@example.com or Call (331) 281-0154 (M-F 9-5 CST).
There is a 30-day return policy from when the carrier has confirmed delivery to residence to when a return request has been submitted. Return policies do not transfer to patrons who are not the purchasing customer unless the items were noted as a gift at checkout and the same applies to warranty cases.
• Items must be returned in original packaging.
• Items must be returned in undamaged condition and free of any signs of usage such as: botanical material, resins, cleaning agents, stickers, decals, etc.
• Items showing signs of damage, usage, opened packaging, or wear and tear will result in a 25% restocking fee. NO EXCEPTIONS.
• There is an automatic 15% restocking fee on all items unused and in original packaging unless the items are exchanged for something of equal or lesser value. NO STORE CREDIT WILL BE GIVEN.
• It is recommended to insure your item against any shipping damage by the carrier. When the delivery date of your return has been confirmed by the carrier, it may take up to 24-72 hours to process the order, inspect the item, and test the item (depending on reason for the return). Once the item has been processed, a refund will be issued for the original purchase price of the item. (Note: a 15% or 25% charge may be applied if the item has been determined as used or damaged).
• Shipping charges will not be refunded, unless items prove to be defective upon arrival, in which case carrier is responsible for initial shipping charge.
• All sales are final on items qualified as hazardous material, including butane and propane. We cannot accept returns due to hazardous material shipping regulations.
(Note: it may take several additional business days for your Credit Card to show the refund on your account. All payments made using E-checks may take 3-15 business days to be refunded.)
There is a 30-day exchange period from when the carrier has confirmed delivery to residence to when a exchange request has been submitted.
• Items must be unused and in brand new condition. You may only exchange for an item of equal or lesser value.
• The customer is responsible for all exchange shipping charges, unless the exchange results in a defective or damaged item, in which case the customer is responsible for initial shipping charge.
• All exchanges/ returns will be tested once shipped back to our facility to verify any recorded defects. If the defective item is found fully functional, the customer will be responsible for exchange and replacement shipping charges.
•It is recommended that you take photos before sending out any exchanges even if they are brand new. This is for your protection so that you are not held liable for any damage that may occur when shipping an item back. When sending photos, please include the name of the representative with whom you spoke with and the order number.
If an item or packaging is damaged upon arrival, please take photos of damage and email us with in 24hrs for a claim will be filed and replacement to be shipped. When sending photos, please include the name of the representative with whom you spoke with and the order number.
Without photos, replacements/refunds will NOT be issued.
If no claim is filed with in 24hrs of delivery, NO ACTION WILL BE TAKEN.
• All replacement, defective, and exchange shipments will be shipped under the carrier of our choice.
• Expedited shipping will be provided upon request at customer’s expense (customer will pay the difference between ground shipping and whichever expedited shipping option is requested).
• All sales are final on items qualified as hazardous material, including butane and propane. We cannot accept returns due to hazardous material shipping regulations.
• Damaged/Missing Parts replacement shipments will be shipped with the original shipping option that was paid for initially.
• Clearance/Refurbished Items: Clearance section items do not qualify for refunds, warranties, or replacements. PLEASE READ DESCRIPTION IN ITEMS WHEN PURCHASING.
Before you sign Bill of Lading & while driver is present, Examine the cargo for the following:
• Any VISIBLE damage.
• Rectangular-shaped holes where a forklift blade may have penetrated.
• Indication that the freight sustained a tip-over or strong impact.
• Indication that the freight was dented, opened, or crushed.
If you DO see damage to the Freight:
• Write all visible damage on your Bill of Lading. Be as specific as possible.
If you DO NOT see damage to the Freight:
• Sign Bill of Lading where appropriate.
After you have signed for your delivery:
• If you noted damage on your Bill of Lading, take digital pictures of damaged boxes and products.
• Within 48 hours if you find concealed product damage call the freight delivery company immediately.
• Note the representative you spoke with and their contact info, date, and time of delivery.
• Failure to report damage to freight company and request inspection within 2 business days of delivery will waive your right to the replacement of all damaged products.
• Signing a Bill of Lading without inspecting the freight for damage means you acknowledge receipt of product in good condition.
• Your signature also means the freight company will use the Bill of Lading you signed to reject any damage claims that Best Value Vacs makes on your behalf.
All new orders may take up to 24 hours from when placed to be processed and shipped. Any product that involves being built and/or tested (extractors, ovens, rotary evaporators, presses, etc.) may require an additional 24 to 48 hours lead time. This totals a lead time of up to 72 hours for these products to ship. We will not ship out a product until it passes our safety testing.
Once the product is built, tested, and passes it's testing it will be shipped out with the type of shipping that was chosen by the customer. As long as the correct shipping option for the product was chosen.(Please Read Below)
Best Value Vacs Shipping Guidelines
• USPS 1st Class -- 15 oz or less, NO Extractors, NO Solvent
• USPS Priority -- 1LB and up, NO Extractors, NO Solvent
• FedEx -- NO Solvent (Tanks or Cans)
• UPS Freight -- 3 Tanks or more of solvent, any items that are marked as such in the product description, and any order that totals 80LBS or more.
If the incorrect shipping option is chosen by the customer that does not follow these guidelines, BVV reserves the right to call the customer and collect further funds for proper shipping method needed to ship the order out (at our discretion).
Import duties and taxes
For international customers, it is the sole responsibility of the customer to pay associated duties, taxes, and brokerage fees. In the event the customer refuses to pay these fees, the shipping carrier will return the package(s) to our facility at the shipping expense of the customer. For details on international shipping and additional information please contact us by phone or email.
Canadian customers with the option to use UPS
• Note: We are part of the UPS e-Tailer Brokerage Program for individuals to lower the consumer brokerage fees (Excludes Business Addresses). For details on shipping and brokerage fees please contact our customer support.
• UPS will charge Canadian customers a brokerage fee upon arrival.
• Note: Those who refuse to pay duties, taxes, and brokerage will result in the package being returned to our facility and the return shipping charges will be withheld from your refund.
• USPS, FedEx, and UPS DO NOT include duties and taxes for international customers. Customers receiving a UPS package will need to pay brokerage fees, duties, and taxes to accept the package.
If we are provided a PO box, we will ship your parcel with USPS Parcel Select mail, which is 2-9 business days at least, unless priority postal services are selected and paid for.
To prevent shipping issues, any address that is provided with a box number may be shipped with the US Postal Service regardless of the carrier that is chosen at checkout.
UPS and FedEx do not deliver to most boxes and/or PO Boxes, therefore we reserve the right to ship via US Postal Service. If we must change the carrier and ship with USPS as a result of using a box or PO box, additional funds will likely be required. PO boxes are 2x more expensive to ship to than a standard hard address. These decisions are at our discretion.
Signature is REQUIRED for the following:
• Orders over $250 (or local currency equivalent, including shipping and tax) or more, it is recommended to have signature confirmation of delivery. (At our discretion)
• All Butane, Whip it, or Puretane. (Adult Signature over 21yrs of age)
• Delivery to a business/company.
• Delivery to an apartment, suit, or unit.
• All expedited orders.
Any payment made through PayPal eChecks to Best Value Vacs may take up to 3-6 business days to clear the bank. Until then Best Value Vacs WILL NOT ship any items or provide any services to the customer (This is the guideline provided by PayPal https://www.paypal.com/selfhelp/article/FAQ3265). When using PayPal eChecks the customer acknowledges this time period for the check to clear. If you don't want to wait 3-6 business days to receive the eCheck, you can cancel it by clicking Cancel Payment under the transaction details. (Note: Expedited shipping DOES NOT affect this 3-6 day period for the check to clear and will not be refunded to the customer.)
Our shipping hours are Monday to Friday 9 AM to 2 PM. Orders that are chosen for expedited shipping after 1:30pm (Express, Next Day Air, Overnight, 2nd Day Air, etc.) will not ship until the following business day. This does not include products that are required to be built and tested before shipment. Any product that needs to be built and tested (extractors, ovens, presses, rotary evaporators etc.) will ship the next business day after their initial 24-72 hour lead time in the shipping option that was chosen.
Note: Next Day Shipping is next BUSINESS DAY and does not include weekends.
Best Value Vacs will call and/or email the customer within 24 hours of purchase for credit card verification. This is for our customers' security and ours, done at our expense. The general guidelines for credit card verification are as follows:
1. New customer with an order totaling $500 or more
2. IP mismatch
3. Different billing and shipping information
4. Any large amount exceeding $1000
5. If the credit card used to purchase is American Express
6. Any order shipping outside of the United States
We reserve the right to call any customer for order verification as we see fit.
If the customer does not verify their order within 96 hours after the initial contact from Best Value Vacs, we will cancel the order and full refund the customer
Best Value Vacs is NOT responsible for the package being delayed by the carrier due to adverse weather conditions and will not refund the cost of shipping.
Guaranteed shipments are suspended for the Holidays:
FedEx Ground and Freight - Dec. 18th- Dec. 24th
UPS Ground - Nov. 26th- Dec. 24th
UPS Freight - Dec 17th- Dec. 28th.
Item's that are shipped via motor freight will be shipped by Best Value Vacs' carrier of choice.
If an order includes multiple items and the order includes an item that must ship via ground freight. Then all of the order will be shipped together via freight including the small pack items.
A valid Phone Number IS REQUIRED to ship, otherwise, UPS freight cannot contact you for a delivery setup window.
Freight Time is 2-7 business days: West Coast 5-7 Days, Midwest 2-3 days, East Coast 3-4 days.
Butane/Propane/Solvent Shipping Policy
Due to FAA regulations, solvent tanks cannot be safely transported via means other than ground. Any order that has solvent will not be shipped in an expedited fashion. If an order with solvent is combined with any other items and chosen to be expedited, that entire order will ship via UPS Ground/Freight. We will not split up any orders and ship them separately. If a customer is wanting to expedite specific items and order solvent, 2 separate orders (1 for the solvent and 1 for the expedited items) will need to be placed in order to do so.
Solvents do not ship to Hawaii, Puerto Rico, or any other US Territory outside of the contiguous 48 States.
Shipping Solvent to Alaska may ONLY ship via freight and will be required to travel through Canada.
All sales are final on items qualified as hazardous material, including butane and propane. We cannot accept returns due to hazardous material shipping regulations.
We have this policy in place to ensure safety when transporting solvents, and to prevent any issue with shipping times for our customers.
Best Value Vacs Guarantees all items to be as specified in their Product Descriptions. If the item you received is damaged or defective, contact us within 72 hours of receipt for assistance. We will promptly issue a replacement item or part for your unit and pay for all outgoing and return shipping. International customers are not responsible for additional import duties/taxes.
Please be sure to inspect all items upon receipt. If you have received a damaged or broken unit, contact us within 72 hours for assistance. If you are unsatisfied with your product upon receipt, please contact our customer service team for assistance.
Please note: items damaged by or otherwise unusable due to odor or chemical contamination are non-refundable. Duties, Taxes, Shipping, and Handling charges are non-refundable. Our customer service team leads the industry. We strive to satisfy every individual customer, and we will be happy to assist you with any additional questions or comments!
Limitations of Liability - Warranties
To the extent allowed by local law, the remedies provided in the Limited Warranty Statements are the customer's sole and exclusive remedies. To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall Best Value Vacs® or distributors be liable for direct, indirect special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibility of such damages.
Product Voltage Disclaimers for Warranty
• We advertise the voltage of all vacuum pumps, heat pads, and ovens. We will ship dual voltage appliances if advertised and when available.
• It is the CUSTOMER'S RESPONSIBILITY to know what voltage is required on your power grid. We are not liable for original and return shipping charges for items purchased with the wrong voltage. We will also not be liable for any damage to pumps caused from the usage of incorrect power inputs and will hold the customer responsible for replacement charges.
• Warranties are void on all of our equipment that is used with power converters, or when they come standard as 110/120V power and are used outside the US or Canada. NO EXCEPTIONS.
• Note: Owning a power converter does not necessarily mean it can handle the load required to operate our electronics safely.
• Please inquire with our Customer Support Team at Best Value Vacs prior to purchase to see if we approve the converter.
STANDARD 30-DAY LIMITED WARRANTY
Best Value Vacs warrants that ALL items will be exempt from defects in materials and workmanship for a period of 30 days from the date of purchase. This warranty does not cover damage due to misuse, mishandling, chemical contamination, excessive force, repairs or replacements from outside sources, improper use, physical damage due to negligence, use of equipment beyond issued specifications, lack of maintenance, or normal wear and tear.
STANDARD 1-YEAR LIMITED WARRANTY
Best Value Vacs warrants that qualified items will be exempt from defects in materials and workmanship for a period of one year from the date of purchase. This warranty does not cover damage due to misuse, mishandling, chemical contamination, excessive force, repairs or replacements from outside sources, improper use, physical damage due to negligence, use of equipment beyond issued specifications, lack of maintenance, or normal wear and tear. A detailed description of qualified items can be found below.
STANDARD 2-YEAR LIMITED WARRANTY
Best Value Vacs warrants that qualified items will be exempt from defects in materials and workmanship for a period of two year from the date of purchase. This warranty does not cover damage due to misuse, mishandling, chemical contamination, excessive force, repairs or replacements from outside sources, improper use, physical damage due to negligence, use of equipment beyond issued specifications, lack of maintenance, or normal wear and tear. A detailed description of qualified items can be found below.
Proof of Purchase in the form of a copy of the original invoice may be required in the event of a warranty claim.
Warranties are applicable to the original purchaser of equipment purchased from BestValueVacs.com or authorized retailers.
Warranties are non-transferable and do not cover second-hand, used, or repurchased items not directly purchased from BestValueVacs.com or authorized retailers.
Product Protection Plans
Purchaseable Product Protection Plans on specified items are plans covered by Best Value Vacs and provide the customer with extended product coverage above and beyond the terms and life of the manufacturer's warranty. If your product fails while under the protection plan coverage please call or email our customer service department to file a claim and Best Value Vacs will gladly help you repair or replace the product with the purchased plan.
Protection Plan Coverage:
• Protection Plans Extend the standard warranty from the manufacturer or Best Value Vacs (See Table Below).
• Protection Plans are NOT Transferrable.
• Protection Plans DO NOT cover Power Surges, Environmental Factors, Accidental Damage from Handling or Misuse of the product.
Vacuum Pump Warranty Information
Customers using solvents such as stabilization resins (Cactus Juice™, MinWax™, Gator Venom™ etc.), alcohol and other polar solvents must use the vacuum pumps in conjunction with a cold trap for evacuations in excess of 5 minutes.
If the consumer is using the pump for prolonged periods of time exceeding 5 minutes, we require that a cold trap is used or the pump warranty is void.
These stabilization resins have the ability to break down the internal components of the pump that are plastic resulting in a seized motor voiding all warranties.
When evacuation exceeds 5 minutes, these solvents begin to vaporize and then re-condense in the vacuum pump reservoir. Once enough solvent re-condenses in the pump displacing the oil, the plastic internal components may begin to warp, melt, or seize. The use of a cold trap will condense the vapors prior to making their way to the vacuum pump preventing pump damage due to excessive use. Furthermore, Minwax Wood Hardener™ is not to be used with any vacuum pumps, EVER. (A seized motor will result within the first use.)
To prevent these issues from happening to your process, change the Oil after each vacuum pump use, Even if the use time is only 5min.
Customers with a Welch Vacuum Pump, you must file a warranty claim through the manufacturer. Please follow the link provided below.
All units are inspected for broken glass or parts before unit is shipped. If unit arrives damaged or glass is broken (this does not include minor imperfections or scuffs in glassware), Customer MUST contact Best Value Vacs within 3 days of delivery to file a claim and receive a replacement part. If customer DOES NOT contact Best Value Vacs within 3 days of delivery responsibility for replacement parts falls on the customer and they must pay for replacement pieces.
Please be sure to include the name on your order, invoice number, and a description of the issue you’re experiencing.
Please attach any relevant images or video to help clarify the problem, if necessary.
Once we receive your information, our claims specialists will work directly with you to determine an ideal course of action, whether it be a replacement, exchange, repair, or return.
If your item is determined to be defective, don’t worry! We’ll provide a pre-paid shipping label to return your item for a replacement.
We reserve the right to allow warranty claims outside of the stated warranty periods at our discretion.
Warranty Information Table
(From Date of Purchase)
Exclusions & Disclaimers
Digital Heat Pads
Please Read Additional Vacuum Pump Warranty information
Rosin Heat Presses
**Does Not Apply to Glassware
Distillation and Filtration
**Does Not Apply to Glassware
**Does Not Apply to Glassware
**Does Not Apply to Glassware
**Does Not Apply to Glassware
Parts & Fittings
**Does Not Apply to Glassware
Running any solvent that is not authorized by CPS voids all warranty.Running any solvent mixed with any organic plant material will instantly void all warranty. Any Odor coming from the pump or organic plant residuals will also void all warranties from CPS and Best Value Vacs.
All warranties are VOID on all equipment when used with power converters, or when they come standard as 110/120V power and are used outside the US or Canada. NO EXCEPTIONS.
-BVV is open for walk-in customers M-F 10am-2pm, by appointment only.
-Not all items will be available to take with you at the time of a walk-in purchase. For example: Extraction systems need to be pressure tested for 24 hours after being built.
While an item may say "In Stock" on the website, it does NOT mean it is physically at this location. It is available for purchase, but it may be at another warehouse. Calling ahead and speaking to a sales rep will help identify which items you can walk in and immediately purchase
VACUUM CHAMBER WARNING
DO NOT OPERATE THIS EQUIPMENT UNDER THE INFLUENCE OF DRUGS OR ALCOHOL.BY PURCHASING/ OPERATING THIS EQUIPMENT, YOU, AS THE OPERATOR AND CONSUMER, ARE ASSUMING ALL RISK AND LIABILITY THAT ARE ASSOCIATED WITH OPERATING THE EQUIPMENT. FAILURE TO FOLLOW INSTRUCTIONS CAN RESULT IN HAZARDOUS CONSEQUENCES SUCH AS PHYSICAL INJURY TO SELF OR OTHERS, DAMAGE TO SURROUNDING PROPERTY, FIRE, ETC
Vacuum Chamber Safety Guidelines
Be sure to have a safe and organized work environment, free of obstacles and possible hazards, in an open well-ventilated area. NEVER operate equipment in a confined space, indoors, or in areas with minimal flow of fresh air.
All vacuum chambers MUST be operated on a FLAT surface.Be sure to keep the equipment out of reach from children and pets.
Prior to operation, please take necessary safety precautions by wearing safety goggles, a face shield, gloves, protective clothing, and a respirator. Never stand next to or look directly inside any vacuum vessel without wearing proper safety equipment.
ALWAYS inspect all equipment prior to usage. Look for any physical damage, such as cracks, dents, or stress fractures. Should the chamber or lid have any visible damages, DO NOT USE and contact the manufacturer immediately.
During assembly & disassembly, please ensure all components are directed away from your face and other extremities.
NEVER leave a vacuum chamber or vacuum pump unattended.
DO NOT MOVE vacuum chambers while under a partial or full vacuum operation; he shocks and vibration can cause structural damage and/or failure to the vacuum.
Note: Vacuum vessels are NOT rated nor designed to be operated under positive pressure.
Acrylic and Polycarbonate are NOT resistant to solvents, alcohols, infusion/stabilization resins, liquid plastics, and hydrocarbons: such as butane and propane. Small concentrations will result in lid degradation depending on the material. For further assistance, please review the user manual. If you need to contact the manufacturer, please have the product description available in order for the customer service representative to assist you.
Vacuum Chamber Application Guidlines
Best Value Vacs Vacuum Chambers
Made for resin (not stabilization resin such as Cactus Juice), epoxy resin, silicones.
This chamber provides NO resistance to alcohol, acetone, acrylate and polar solvent (butane) applications.
**Failure to operate this chamber for the given applications voids manufacturer warranty and all liability by all sellers and retailers.
SVac Vacuum Chambers
Made for resins (not stabilization resin such as Cactus Juice), epoxy resin, silicones.
This chamber does provide some resistance to alcohol, acetone, acrylate and polar solvent (butane) applications.
**Failure to operate this chamber for the given applications voids manufacturer warranty and all liability.
GlassVac Vacuum Chambers
Made for resin for all possible applications including wood stabilization.
For prolonged stabilization exceeding 15 minutes with the pump running, we require the use of a cold trap to condense stabilization vapors prior to them hitting the pump.
**Failure to operate this chamber for the given applications voids manufacturer warranty and all liability.
DO NOT OPERATE THIS EQUIPMENT UNDER THE INFLUENCE OF DRUGS OR ALCOHOL.BY PURCHASING/ OPERATING THIS EQUIPMENT, YOU, AS THE OPERATOR AND CONSUMER, ARE ASSUMING ALL RISK AND LIABILITY THAT ARE ASSOCIATED WITH OPERATING THE EQUIPMENT.FAILURE TO FOLLOW INSTRUCTIONS CAN RESULT IN HAZARDOUS CONSEQUENCES, SUCH AS PHYSICAL INJURY TO SELF OR OTHERS, DAMAGE TO SURROUNDING PROPERTY, FIRE, ETC.DO NOT IN ANY CIRCUMSTANCE OPERATE THIS EQUIPMENT INDOORS OR IN AREAS WITH LOW FRESH AIR FLOW.
All extractors are tested under a vacuum and at pressure prior to shipping. Upon delivery and before EVERY use, the customer must pull a full vacuum and pressurize the system to 90PSI with inert gas prior to operation to ensure assembly is correct and that the unit is functioning. Failure to do so could result in potential solvent leaks, injury, or even death. We are not responsible for failure to test the unit prior to operation.
If a leak is detected after following these guidelines, depressurize the system and inspect the area of the leak for any problems with seals or defects/damage to equipment. Once a problem has been identified and resolved, pressurize the system and check for leaks again.
If the problem CANNOT be resolved, do not use the system and please contact Best Value Vacs immediately at (331) 281-0154.
Extractor Safety Guidelines
Contents may be under positive pressure before, during, and even after operation has been completed. NEVER open or disassemble equipment without ensuring that ALL valves are open to relieve any residual pressure. Even if a gauge indicates that the pressure is zero, please ensure that all valves are 100% open before disassembly.
Be sure to have a safe and organized work environment, free of obstacles and possible hazards, in an open, well-ventilated area. NEVER operate any form of extractor, including open blast, closed column, or closed loop systems, in a confined space, indoors, or in areas with minimal flow of fresh air. NEVER operate extraction equipment near electrical sources: including outlets, pumps, lights, or heaters.
Prior to operation, ensure that you and the extractor are grounded. Static electricity can result in a potentially dangerous situation. Be sure to take extra precaution during winter months and in dry climates where static electricity has a greater potential to occur. Our tripod and quad-pod design can facilitate improving safety/ grounding.
Prior to operation, please take the necessary safety precautions by wearing safety goggles, a face shield, gloves, protective clothing, and a respirator.
ALWAYS inspect steel components for any potential structural issues. Be sure to inspect all sight glasses/ viewing ports for stress fractures, chips, scratches, and deterioration. Inspect all clamps for thread stripping or stretching. If any of these issues are found, DO NOT USE and contact the manufacturer immediately. If you need to contact the manufacturer, please have the product description available in order for the customer service representative to assist you.
During assembly and disassembly, ensure that all components are directed away from your face and other extremities. ALWAYS pay special attention to the gauges on the system; NEVER assemble or disassemble components while under vacuum or pressure.
NEVER place extractor tubes or Butane tanks containing any form of solvent near exposed wiring, non-insulated motors (non-explosion proof/sparking motors), open flames, or in the refrigerator/freezer. Please be sure to use static dissipative equipment. Failing to follow these instructions may result in a potential explosion.
Never bring concentrates or extracts indoors until the vacuum purging of the solvent has been completed. Never place extracts in purging vessels until all liquid solvents, such as butane, alcohol, and propane, have outgassed into the atmosphere (outdoors). Failing to do so could result in personal injury and property damage.
Glassware Safety Disclaimer
Best Value Vacs is not responsible for failure of glassware which must be inspected before and after every use because it may eventually develop imperfections or damage through normal usage, mishandling, and stress caused by temperature variations. If an imperfection or damage is noted while inspecting the glassware DO NOT use the glassware because it can fail causing bodily harm or damage to the surrounding area.
This website is operated by Best Value Vacs. Throughout the site, the terms “we”, “us” and “our” refer to Best Value Vacs. Best Value Vacs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Best Value Vacs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Best Value Vacs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATIONThe obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1251 Frontenac Road Unit 150, Naperville, IL, 60563, United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
What personally identifiable information is being collected from you through the website, how it is used and with whom it is shared
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Best Value Vacs are the sole owners of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will only use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this policy.
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any
Change/correct any data we have about you
Have us delete any data we have about you
Express any concern you have about our use of your data
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Whenever we collect sensitive information (such as credit card data) that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.