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Policies & Additional Information

Satisfaction Guarantee

Best Value Vacs Guarantees all items to be as specified in their Product Descriptions. If the item you received is damaged or defective, contact us within 72 hours of receipt for assistance. We will promptly issue a replacement item or part for your unit and pay for all outgoing and return shipping. International customers are not responsible for additional import duties/taxes.

Please be sure to inspect all items upon receipt. If you have received a damaged or broken unit, contact us within 72 hours for assistance. If you are unsatisfied with your product upon receipt, please contact our customer service team for assistance.

Please note: items damaged by or otherwise unusable due to odor or chemical contamination are non-refundable. Duties, Taxes, Shipping, and Handling charges are non-refundable. Our customer service team leads the industry. We strive to satisfy every individual customer, and we will be happy to assist you with any additional questions or comments!


Limitations of Liability

To the extent allowed by local law, the remedies provided in the Limited Warranty Statements are the customer's sole and exclusive remedies. To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall Best Value Vacs® or distributors be liable for direct, indirect special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibility of such damages.


COUPON CODE POLICY

Orders with coupon codes applied are non-refundable. In the event the item you received is damaged or defective, all relevant warranties still apply. We will promptly issue a replacement item or part for your unit and pay for all outgoing and return shipping. International customers are responsible for additional import duties/taxes.


Import duties and taxes

For our international customers, it is the sole responsibility of the customer to pay associated duties, taxes, and brokerage fees. In the event the customer refuses to pay these fees, the shipping carrier will return the package(s) to our facility at the shipping expense of the customer. For details on international shipping and additional information, please view our shipping policy or contact customer service for assistance.


STANDARD 30-DAY LIMITED WARRANTY

Best Value Vacs warrants that ALL items will be exempt from defects in materials and workmanship for a period of 30 days from the date of purchase. This warranty does not cover damage due to misuse, mishandling, chemical contamination, excessive force, repairs or replacements from outside sources, improper use, physical damage due to negligence, use of equipment beyond issued specifications, lack of maintenance, or normal wear and tear.


Additional Vacuum Pump Warranty Information

If using a vacuum pump for continuous, prolonged use (in excess of 5 minutes), you must use a cold trap in conjunction with your pump or you will void your warranty! When evacuating in excess of 5 minutes, solvents begin to vaporize and re-condense inside the vacuum pump reservoir. These solvents can degrade internal pump components, causing the pump to fail or the motor to seize. When properly used, a cold trap will re-condense and collect solvents before they enter your pump, prolonging the pump's life.

Minwax Wood Hardener™ is not compatible for use with our pumps and will void your pump's warranty.


STANDARD 1-YEAR LIMITED WARRANTY

Best Value Vacs warrants that qualified items will be exempt from defects in materials and workmanship for a period of one year from the date of purchase. This warranty does not cover damage due to misuse, mishandling, chemical contamination, excessive force, repairs or replacements from outside sources, improper use, physical damage due to negligence, use of equipment beyond issued specifications, lack of maintenance, or normal wear and tear. A detailed description of qualified items can be found below.


STANDARD 2-YEAR LIMITED WARRANTY

Best Value Vacs warrants that qualified items will be exempt from defects in materials and workmanship for a period of one year from the date of purchase. This warranty does not cover damage due to misuse, mishandling, chemical contamination, excessive force, repairs or replacements from outside sources, improper use, physical damage due to negligence, use of equipment beyond issued specifications, lack of maintenance, or normal wear and tear. A detailed description of qualified items can be found below.


Disclaimers

  • Proof of Purchase in the form of a copy of the original invoice may be required in the event of a warranty claim.
  • Warranties are applicable to the original purchaser of equipment purchased from BestValueVacs.com or authorized retailers.
  • Warranties are non-transferable and do not cover second-hand, used, or repurchased items not directly purchased from BestValueVacs.com or authorized retailers.

To file a claim:

  • Contact Best Value Vacs’ customer support team at (800) 562-7471 (M-F, 9a-5p CST), or email us at support@bestvaluevacs.com.
  • Please be sure to include the name on your order, invoice number, and a description of the issue you’re experiencing.
  • Please attach any relevant images or video to help clarify the problem, if necessary.
  • Once we receive your information, our claims specialists will work directly with you to determine an ideal course of action, whether it be a replacement, exchange, repair, or return.
  • If your item is determined to be defective, don’t worry! We’ll provide a pre-paid shipping label to return your item for a replacement.
  • We reserve the right to allow warranty claims outside of the stated warranty periods at our discretion.

Warranty Information Table

Product/Category

Warranty Period

(From Date of Purchase)

Exclusions & Disclaimers

Vacuum Chambers 30 Day  
Digital Heat Pads 30 Day  
Vacuum Pumps 30 Day Please Read Additional Vacuum Pump Warranty information
Extractors 1 Year                     
Rosin Heat Presses 30 Day  
Rotary Evaporators 30 Day **Does Not Apply to Glassware
Safety Devices 30 Day  
Distillation and Filtration 30 Day **Does Not Apply to Glassware
Cold Traps 30 Day **Does Not Apply to Glassware
Jacketed Reactors 30 Day **Does Not Apply to Glassware
Vacuum Ovens 2 Year  
Accessories 30 Day **Does Not Apply to Glassware
Parts & Fittings 30 Day **Does Not Apply to Glassware
CPS TRS21

Running any solvent that is not authorized by CPS voids all warranty.Running any solvent mixed with any organic plant material will instantly void all warranty. Any Odor coming from the pump or organic plant residuals will also void all warranties from CPS and Best Value Vacs.

 

(** - Please Read Glassware Warranty Policy Information)
 

All warranties are VOID on all equipment when used with power converters, or when they come standard as 110/120V power and are used outside the US or Canada. NO EXCEPTIONS.